1. Individual Leadership Power

Most incumbents were not born into their leadership roles but learned on the job. This course helps you unlock your potential as a leader to motivate the people around you. It explains the concept of personal leadership power (PLP) and 5 important factors that can help you develop and use yours more effectively. It also addresses 4 barriers that might get in your way, how PLP can help your company, and how to inspire a friend or co-worker to boost their own PLP. The training course takes approximately 50 minutes to complete. It uses a mix of interactive text and audio narration to present information in an engaging way. Pop-up windows with case studies and examples help to clarify key points, and there are 2 quizzes to test your knowledge.

2. Becoming a Great Leader: 08. Motivational Leadership

This course will equip you with the tools you need to generate motivated employees in your workplace through motivational leadership. We’ll cover motivational truths and the Do’s and Don’ts for creating motivation. Learn about the 4 workplace payoffs you can use to motivate, and how to tailor your leadership approach to foster a motivational environment at your organization. The 5-minute narrated video will help you fine-tune your motivational leadership approach. Downloadable student materials and an online quiz come included with your course package. For more expert leadership advice, watch this course with others from the Becoming a Great Leader series.

3. An Effective Leader’s Guide to Time Management

This engaging course provides you with the tools and resources you need to improve your time management skills at work and in everyday life. You will learn how to Identify goals, establish key priorities, and avoid over-committing and over-promising to maintain a professional and competent image. Discover how to improve your productivity using time chunks and downtime. Lastly, you’ll learn how to optimize every minute of your day by using strategies to manage your energy and time robbers. This 30-minute course features real-life scenarios, quizzes and a final test to ensure comprehension of the material.

4. Developing Leadership Style

In this course, you’ll discover the characteristics that make up different styles of leadership and learn how to select the best leadership style for the situation at hand. While the wrong leadership style can break a project, the right leadership style can help improve productivity and ensure teams and management work well together. By the end of this course, you will be able to identify your current leadership style and develop effective leadership styles for any situation. The 30-minute course uses engaging audio narration, quizzes and a final test for a complete learning experience.

5. Building Leadership Capability

Drive your organization’s future success by knowing how to build an effective internal succession plan that continually produces strong leadership candidates. In this course, you will learn the 7 strategies needed to grow your base of up-and-coming leaders. A short self-assessment helps you understand your business’s strengths and shortfalls in this area, and you will learn what it takes to introduce a succession plan that actually works. This 30-minute course is the second module in a 6-part series. It includes a short quiz at the end to test your understanding of the subject matter.

6. Project Management Series: The Basics

This Project Management Series: The Basics course provides an introduction to project management and takes a look at roles, responsibilities and key terminology to get you started. In this module we review the definition of a project and learn what makes it unique in an ongoing operation. You will come away with a clear understanding of the various processes involved in project management and how each contributes to a successful outcome. The project manager role is explained with an overview of responsibilities and skills needed, along with common challenges faced by project managers. The 30-minute course includes narrated video and a self-assessment quiz to help clarify course concepts. A Certificate of Completion is available upon finishing a final test with a score of 80% or higher. Continue your learning by taking additional courses in the Project Management training series.

7. Introduction to Project Management

In Introduction to Project Management, you’ll develop the key skills you need to be a successful project manager no matter the size of your project or type of industry. You’ll learn about the different stages of a project’s life and discover how Gantt charts can help you visualize your project. You will also learn about some of the most common mistakes project managers make and how you can learn from them. This 15-minute course, packed with interactive lessons, walks you through the basics of project management. It features engaging video with audio narration and quizzes throughout to test your knowledge of the subject matter.

8. Handling Difficult People Round 1 – Conflict Management

Conflict is unavoidable, but it is not always a bad thing. This course will teach you how to use conflict as an opportunity to strengthen your workplace relationships. The course starts by explaining how a persuasive approach can be more effective than a forceful one. It then touches on why conflict resolution skills are so essential in the workplace, before outlining 7 steps to help you deal with conflict situations in a healthier, more productive way. The course takes about 10 minutes to 15 minutes to complete. It consists of a series of short videos featuring clear audio narration and engaging slides, with some practice questions and activities along the way. The menu also gives you the option to study the entire course in order, or to simply play individual videos to learn about a specific topic quickly.

9. Create a Conflict Management Culture

Develop a healthy culture of conflict management among your team, one that will strengthen each team member’s ability to manage difficult and challenging situations. In this course, you will learn how to better manage conflicts on your team by creating a conflict management agenda item during your regular team meetings. You’ll be given step-by-step instructions on how to introduce the agenda item, as well as how to structure subsequent conflict management discussions to set them up for successful resolution. By the end of this course, you will know how to create a conflict management culture by involving your team members in the process. This course qualifies as 1 hour of Professional Development Units for certification with the Project Management Institute.

10. Managing Conflict: A Collaborative Approach

Improve your ability to resolve conflicts and facilitate advantageous solutions in the workplace by learning these highly effective conflict management strategies. In this course, we’ll highlight the cost of workplace conflicts, offer preventative measures, and set out when it’s appropriate to intervene. You’ll learn how to promote employee collaboration to reach an equitable, positive outcome, and harness constructive conflict to uncover opportunities and innovation. Finally, we will review when arbitration or mediation may be necessary. The 45-minute course features engaging video, audio narration, exercises, sample scenarios, a glossary, and links to supplementary reading. Once you’ve completed the course, a final test offers a convenient review and self-assessment to ensure your retention of key conflict management concepts.

11. Goal-Setting in the Workplace

Achieve your workplace goals by using the SMART approach to create them and develop an action plan to prioritize and monitor their progress. Designed for employees and managers at all levels in your organization, this course teaches individuals to improve their productivity and job satisfaction by successfully creating and meeting their own goals. In this course, you not only learn the importance of setting goals using the SMART strategy, but how to put together an action plan to stay on track to meet them. This 45-minute course features clear examples and quizzes for an engaging learning experience. A final test allows for easy review and evaluation of the subject matter.

12. Strategies for Achieving Goals

Learn how to accomplish goals in your personal and professional life by following the tactics and strategies outlined in this Strategies for Achieving Goals training course. You’ll learn how to establish goals and pinpoint obstacles that are preventing you from meeting your goals. You’ll discover how to develop and deal with deadlines, how to prioritize your goals, and how to combine them with other goals to further your achievement. You’ll identify ways to create an action plan, to line up support, and how to deal with procrastination and rationalization. The course takes 50 minutes to complete and includes a narrated slideshow with learning activates, and self-assessment quizzes. A Certificate of Completion is available upon successfully finishing the final test with a score of 80% or higher.

13. Productivity & Time Management

Learn the 4 essential pillars to successful time management and discover how you can make the most of your time. Time management is an essential skill for productivity, managing stress and career growth. In this course, you’ll learn practical tips and techniques that you can easily use to gain control over your time, prioritize your tasks and avoid procrastination. This concise 30-minute course uses dynamic illustrations, clear language, and simple quizzes and activities to teach you the fundamentals of time management.

14. Working Well with Everyone: 05. Diversity = Greatness

This course focuses on the value of diversity in the workplace and discusses the tangible advantages that it can bring to an organization. Drawing from current research studies, the course outlines the specific ways that diversity drives success and encourages creativity. You’ll discover how having a team with diverse talents, viewpoints, identities, and backgrounds can actually improve your organization’s bottom line. This 5-minute video course is the final part of our Working Well with Everyone series. It is recommended that you watch each course in order. A downloadable course document and final exam are included.

15. Working Well with Everyone: 02. The Diversity Continuum

Are your employees enthusiastic about embracing people who are different from them, or simply tolerant? This course explains how you can gauge your progress towards a more inclusive workplace. It breaks down employee attitudes towards diversity into 5 clear levels. This simple continuum helps you to objectively assess your own statements and actions, as well as those of your employees. The second of the 5-part Working Well with Everyone series, this course consists of a concise 4-minute video. It offers a quick multiple-choice quiz to test your comprehension and, for easy reference, a downloadable document summarizing key points from the lesson.

16. Working Well with Everyone: 03. The Mistake of Stereotyping

This course discusses stereotyping in business, learn about 2 types of stereotyping and consequences that can ensue when you identify people erroneously. We remind you that nobody, including you, benefits from stereotyping others based on a preconceived notion that probably isn’t true. This is a mini video course on an important subject. It comes complete with a short exam to test your knowledge of the material and a downloadable course summary for future reference.

17. Working Well with Everyone: 04. The Power of Inclusion

Discover the many different benefits that can be enjoyed in the workplace when you foster an inclusive culture for your employees. You’ll learn about the link between inclusion and engagement, what makes an employee feel engaged, and the financial impact of engagement. The 4th part of the Working Well with Everyone series, this course works best when viewed after the previous 3 lessons. It consists of a concise 4-minute video, followed by a short multiple-choice quiz. A downloadable document is included for a quick review of key concepts.

18. Over the Rainbow Customer Service Training

In this course, Martha Roth from Resource Training and Solutions explains how to deliver ‘above and beyond’ customer service to build enduring trust. You will learn to recognize and anticipate consumer expectations and develop an understanding of how verbal and nonverbal communications impacts a customer’s overall perception of the service. Getting customer service right has become more important than ever in our highly competitive and increasingly global marketplace, and this course helps give you the tools you need to get it right. This course features video and audio narration to guide you through the subject matter. The easy-to-navigate menu bar allows you to select your topic, replay points of interest and control the speed at which you learn.

19. Telephone Doctor Customer Service: 10. Business Friendly Customer Service

Business friendly relationships are critical to the success of any organization. This course gets professionals up-to-speed on techniques to improve those critical communications skills and ensure courtesy in business interactions. We’ll go over 6 elements of effective communications as well as 6 inappropriate techniques often used. You’ll learn how to correct poor techniques with business-friendly ones to ensure you are courteous in all your business dealings. Learn practical tips that will help you to deliver friendly yet professional customer service every time. Complete the quiz at the end of the course with a score of 80 percent or higher and receive a certificate of completion.

20. 8 Keys to a More Respectful Workplace: 03. Stop Workplace Harassment

Harassment can turn a workplace into a toxic environment. This course will give you a better understanding of how to identify and put an end to harassment on the job. The short course outlines what harassment means and who is vulnerable to becoming a victim. It gives you tips on what to do when you are being harassed and offers ways to stop it. Workplace harassment affects the entire organization. Even if not everyone is being victimized, the potential negative effects can create an unhealthy situation for all employees. This course shows you what to do when you witness harassment against someone else. It will help you address harassment, provide support to other victims, and help with the overall wellbeing of the workplace. Complete the course quiz with a score of 80 percent or higher and receive a certificate of completion.

1. Analyzing Business Financial Statements and Tax Returns

This curriculum of six courses covers the analysis of business financial statements and tax returns, including cash flow statements.

2. Community Bank Suite – Sales Skills

This suite of courses includes lessons on relationship building and sales planning, with topics including client portfolio management, creating sales portfolios, relationship sales and consultative selling.

3. The Lending Decision Process

This six-part series will give a foundation in the following areas of study: business and industry risk analysis, management assessment, financial accounting, balance sheet and income statement analyses, ratio trend analysis, cash cycle seasonality analysis, borrowing causes and repayment source assessment, cash flow analysis and using financial projections.

4. Fundamentals of Small Business Banking Suite

This suite of two courses explores the characteristics, expectations, and operational needs of small businesses. Explore the different legal structures and business types to better understand your small business clients. Discover the different steps in each type of operating cycle and the stages of a small business’ life cycle. Completing this suite helps develop the key skills needed to create and sustain successful small business relationships. Concise, impactful lessons can be applied on the job immediately.

5. Retirement Products for Small Businesses

Explores advantages to small businesses when offering retirement plans and the five retirement products and their general characteristics to match to specific client business needs. Compares client needs throughout the business life cycle to product characteristics. Introduces a referral process to make effective client referrals to retirement specialists.

6. Understanding Business Borrowers

Learn how to identify and understand business industries and types—and why they borrow money. An introduction to the basic concepts of business financial accounting and entity structures is also covered.

7. Analyzing Financial Statements

A practical introduction to financial statement analysis from the perspective of the commercial loan officer. Gain the skills needed to effectively assess the risks related to a customer—current and prospective—and evaluate possible sources of repayment for the loan.

8. Commercial Lending

Suitable for anyone who wants to learn more about the commercial lending process—the backbone of most banks’ lending portfolios. Learn what goes into making a successful commercial loan and how to manage a customer relationship once the loan is approved.

9. General Accounting

Topics in analyzing source documents, recording business transactions in a journal and posting entries in a ledger. How to prepare a trial balance, gather adjustment data and complete a worksheet are covered, as well as how to prepare financial statements and post-closing entries.

10. Legal Foundations in Banking

Presents the underlying legal structure for conducting the business of banking. This course covers key legal requirements affecting banks and bankers, as well as core language that must be understood to be effective. It provides the critical legal knowledge that every banker should know.

1. OSHA – Electrical Safety

Designed for people who use electricity or work near electrical sources, this course provides you with the knowledge you need to prevent electrical accidents in the workplace or at home. We’ve come to depend on electricity in nearly every aspect of our lives, which is why it’s more important than ever to use safe practices to prevent electrical accidents – which can be fatal – from happening.

2. Fire Safety: Prevention and Procedure

You will learn the common causes of workplace fires and how to identify and remove fire hazards before they escalate. Learn how to use a fire extinguisher to put out small fires, as well as the proper evacuation and safety procedures in the event of a larger fire. You will also learn about the different first aid treatments for fire-related injuries. This 50-minute course includes audio narration, engaging exercises and quizzes to test your understanding of the material. Take the final exam at the end to earn a Certificate of Completion.

3. Safety Attitudes and Actions

This course teaches employees at all levels to develop safety awareness in order to prevent costly accidents and injuries in the workplace. You will learn the importance of developing a safety-conscious attitude, how to identify potential hazards in and around your work environment, and how to prevent accidents by exercising caution. The course also covers tool and electrical safety, as well as situations when personal protective equipment may be required. Lastly, you will learn how to treat various injuries such as electrical shock and burns, and what to include in your first aid kit. This 50-minute course includes an easy-to-navigate menu bar, real-world examples and quizzes to test your understanding of the material. Each section of the course can be printed to post around your workspace.

1. Gas Market Dynamics

This course is an introduction to Gas Market Dynamics. Gas Market Dynamics begins with an overview of today’s monopoly and competitive markets found in North America. It also examines the forces that drive supply and demand in gas markets and how they impact prices.

2. Ethical Decision Making for Design and Construction Professionals Webcast

Designers, Planners, Architects, Landscape Architects, and Engineers all need to know about and adhere to established codes of ethics. Then you will protect the public and the environment now as well as in the future. This webcast gives you the history of the events that led to our current attitudes regarding ethical decision making. You will get specific examples of the consequences for making unwise decisions. You’ll also receive instruction in the ethical considerations involved in making good, safe, ethical decisions.

3. Bath Planning: Environmental and Sustainability Considerations

Good design includes planning spaces that are environmentally friendly and healthy for the user. Good design reflects sustainable use of resources. In this course, we will look at important issues of energy efficiency, water quality, waste management, and air quality. We will consider these issues from the choices you, the designer, must make, as well as the impact on your client. This course is a brief review of environmental and sustainability issues affecting bathroom design. If you as the designer, or your client, need further information on these issues, you can contact the U.S. Environmental Protection Agency (EPA).

4. Energized Electrical Equipment Safety

When you complete this lesson, you will recognize the industrial workplace safety authority and be able to describe safe workplace practices.

5. Energy Regulation Fundamentals: Introduction

This course is an introduction to Energy Regulation Fundamentals. Energy Regulation Fundamentals gives a thorough overview of who the energy regulators are, who regulates what on state versus federal levels, and the purpose for energy regulation.

1. Preventing Sexual Misconduct for Students

This 30-minute course explains sexual misconduct and the rights of students under Title IX and related laws. It offers practical information for preventing and responding to inappropriate behavior and shows how students can promote a safe and respectful learning environment.

2. Preventing Sexual Misconduct for Faculty and Staff

This course explains sexual misconduct and the rights and responsibilities of faculty and staff under Title IX and related laws. It offers practical information for preventing and responding to inappropriate behavior and promoting a safe and respectful learning environment.

3. Preventing Sexual Misconduct for Faculty and Staff – “Responsible Employee” Edition

This course explains sexual misconduct and the rights and obligations of individuals designated as “responsible employees” under Title IX. It offers practical information for preventing and responding to inappropriate behavior and promoting a safe and respectful learning environment.